Voice Recording

Ever missed that vital piece of information during a call and then wished the call was recorded?

Many organisations sell or discuss services over the phone every day. Call recording is a powerful device to capture all inbound and outbound conversations. Use call recording for a complete piece of mind. All recordings are captured, stored and easily accessible. Attachable WAV formats enables copies of conversations to be sent to recipients to alleviate any awkward disputes, which may arise during everyday business.

Call recording also has many internal benefits for staff training. What sales team would not benefit from hindsight! Replay those conversations and train your staff to handle objections and to pick up on those key selling signs that were missed.

• Record ISDN2 (basic rate), ISDN30 (Primary Rate) PSTN (Analogue) Extensions.

• Recordings legally admissible in the court of law.

• FSA compliant.

• Recordings searchable by day time, date, duration, CLI (Caller Line Identification) and D.D.I (Direct Dialling In).

Please note all incoming and outgoing calls are recorded and may be monitored as part of our training policy.