NEC offers a range of call management solutions that are easy to tailor and develop alongside your organisation.
NEC My Calls Manager helps an organisation to save money, win new business and enhance and improve customer service levels.
Management by exception – Let the My Calls Manager application work for you. The software will notify you when a particular rule has been broken. For example, if your company policy is to answer all calls within 5 rings, let the My Calls application notify you when this rule has been broken. More examples could include.
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Notification of missed calls
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Notification if Telesales have not met desired levels of calls
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Notification if a member of staff attempts to call an unauthorised number.
The list of notification and rules are endless and entirely dependant on what your criteria is.