The Internet Protocol (IP) is the method by which data is sent from one computer to another. A message when sent over IP gets divided into chunks, commonly known as packets. The Internet Protocol is a means of transport to deliver the message, similar to a motorway!
VoIP (Voice over Internet Protocol) is a telecommunications system that uses IP to transmit calls. With an IP business system both voice and data applications operate over the same network. (Convergence) Voice is digitized into packets that then become transferred independently over the network. IP networks include the Internet, Office LANs (Local Area Networks) and private data networks between corporate offices.
There are a number IP Telephony products on the market to choose from, Dalycom will help your organisation choose which is the best solution for your needs.
“Technology is constantly changing and part of our role is to proactively help organisations (regardless of their size or sector) to invest in, manage and reap the benefits of today’s hardware and IP applications.”
Questions to ask to see if this technology is appropriate are:
As an organisation are you after one simple infrastructure to manage?
As an organisation are you looking to reduce overheads?
As an organisation are you looking to add greater flexibility and enhance external and internal communications?
If you need to improve your current telephone system and you would like to take advantage of the many benefits associated with convergence, our portfolio from Siemens, NEC or Dalycom Hosted service will sure to meet your specific needs.
Please note all incoming and outgoing calls are recorded and may be monitored as part of our training policy.