Local Authority

It is clear that significant cuts will have to be made by local authorities and, where necessary, wastage and over-expenditure will need to be reduced. Efficiencies and cost savings will also need to be enhanced.

What our schools, colleges and health centres need is a genuine company that listens and can offer practical advice based on experience. There are very few of our competitors out there who can boast a 25 year plus heritage. Dalycom have worked with many local authorities, way before our local competitors even existed! What you receive from our organisation is the latest advice on IT and communications mixed with old fashion values and qualities of flexibility, trust and dedication.

Our overall objective whilst working with our local authorities is to enhance internal staff efficiencies and to improve levels of service, with particular focus on external communications with members of public.

Our services include:

• Ad-hoc announcement services for unforeseen eventualities.

• Effective call handling during peak times.

• Maximising and enhancing existing investments particularly with WI-FI

• Coordination of communication services with calendar activities.

• Enhancing internal communications.

• Call recording.

• Call management and real-time performance statistics.

• Management by exception, setting of Key Performance Indicators and practice standards.