Enterasys Networks receives 2011 CRM Excellence Award from Customer Interaction Solutions Magazine 

For the second year in a row the Enterasys Global Technical Assistance Centre is honoured for helping Clients improve workflow.

Enterasys Networks, a Siemens Enterprise Comunication company was awarded with the Customer Interaction Solutions Excellence Award. This marks the second customer service award for Enterasys in as many years.

Through salesforce CRM and Service Cloud 2 applications, Enterasys networks' Global Technical Assistance Centre (GTAC) provides customers and partners with direct hight touch access to GTAC personnel. As opposed to a one-hour call back, or call-coordinator strategy used by many other vendors in the market place, Enterasys combines the use of leading software technology with long- tenured support staff and an in-sourced support model. Through it's Automated Call Distribution (ACD) system, the customer or partner is connected directly to GTAC Engineers and Technical teams who are responsible for supporting specific products lines 24x7x365.

Recently Enterasys further integrated with Salesforce Chatter with the introduction of isaac, the industrys first social media interface to IT management systems, with isaac, customer network support issues are resolved with real-time feedback from any IP device via messages from chatter, as well as other popular social media channels such as Twitter, Facebook and LinkedIn. This ensures much faster resolution times for any network issues.

Dalycom is a GOLD Enterasys partner for more information on the Enterasys Core and Edge product range our team of trained and qualified consultants can help you to maximise the LAN infrastructure whilst ensuring it remains easy to manage and deploy with resilience. Our consultants are happy to discuss any connectivity issues such as switches, routers, bridges, Wireless LAN, do not hesitate to contact us and put the Enterasys and Dalycom excellence award to the test.